We have resolved this issue and customers who were affected should now be able to access their websites correctly.
We have received reports from some customers across our shared platform that their websites are displaying the suspended page when their account is not suspended. We are investigating this issue and will update shortly.
This issue has been resolved
We are now monitoring this incident and will update if or when necessary. All websites on the shared hosting platform and customer facing websites should now be accessible. If your website is not accessible, please raise a support ticket from your online account.
We are investigating some customers reporting external connectivity issues. Please bear with us while we investigate this.
We are pleased to announce this issue has now been resolved. We will continue to monitor as always and we appreciate our customers patience during this incident.
At around 11:45GMT yesterday (05/04/2018) we began experiencing issues across our network that was originally identified as a hardware fault. Unfortunately this was in turn caused by a DDOS or Distributed Denial Of Service attack. This DDOS is still attacking our systems but our internal systems are now coping more with the DDOS. We are continuing to do everything possible to bring the DDOS to an end and would like to strongly reassure customers that although you may not be able to access your websites and related services, your data is safe and secure. We would like to take this time to thank our customers for being patient and we apologise for the inconvenience this is causing.
We are bringing all services back online but this is a lengthy process and we are having to perform extra checks to ensure all services are running correctly, as always we will update our customers via this page. Thanks for your patience.
The hardware has now been replaced and the server has been restored, we are now monitoring this situation. Many thanks for your patience.
Hardware change is now complete and we are now restoring the server. This process is likely to take around 60-90 minutes. We will as always keep our customers informed via this page.
This has been identified as a memory capacity/fault issue. This is being resolved by our team now who are replacing the affected hardware. We will keep customers updated on this page. Affected services: Shared Web Hosting, Customer facing websites.
We have identified and corrected the fault and will continue to monitor this incident for the next few hours.
We are currently investigating network-wide connectivity issues that are affecting most of our services. Please bear with us while our team look in to this issue.
This issue has been resolved by our engineers. The issue was due to a corrupt master record. Customers should now not experience any further issues in relation to this incident.
It looks like this problem is still persisting and affecting DNS resolution across the [interserv][web01] server which forms part of our shared hosting platform. Owners may experience "Unable to resolve" messages. We are actively investigating the cause of this and will keep our customer updated via this page.
We are currently investigating an issue with the DNS resolver currently affecting [interserv][web01]. Please bear with us while our engineers investigate the cause.